What should I do if my Stemoscope doesn’t connect to my Stemoscope App?

If you are using an iPhone/iPad, please make sure the Bluetooth of your phone is turned on, your Stemoscope is charged and check if your Stemoscope can connect to the App. If not, please do the following:

  1. Open the “Stemoscope” App and turn on the Stemoscope, please remember the Stemoscope light status: fading in and out, blinking or consistently on.
  2. Enter “settings” ->”Search Stemoscope Devices” in the App and run a search. After the search is completed, please take a picture of the screen.
  3. Take a photo of the QR code on your Stemoscope device.

Please email the light status of 1, the picture of 2, and the photo of 3 to us and we will come back to you within 24 hours normally.

If you are using an Android phone, please make sure a. the Bluetooth of your phone is turned on, b. your Stemoscope is charged, c. the “Location” service in your phone system settings is turned on, d. the “high accuracy” or “GPS” under the “Location” service in your phone system settings is turned on, e. you grant the Stemoscope App the right to use Bluetooth, and f. you grant the Stemoscope App the right to access the location. Please be noted that c, d, and f are required by the Android system to enable Bluetooth scanning, the Stemoscope doesn’t read or save your location information. Though d is only required by some Android phone models, make sure d is on to identify the root cause of non-connecting. Then check if your Stemoscope can connect to the App. If not, please do the following:

  1. Open the “Stemoscope” App and turn on the Stemoscope, please remember the Stemoscope light status: fading in and out, blinking or consistently on.
  2. Enter “settings” ->”Search Stemoscope Devices” in the App and run a search. After the search is completed, please take a picture of the screen.
  3. Take a photo of the QR code on your Stemoscope device.

Please email the light status of 1, the picture of 2, and the photo of 3 to us and we will come back to you within 24 hours normally.

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